Propeg Systems Supply & Install CRM Solutions
Customer Relationship Management (CRM) software is a vital business tool which, at its most basic level, is used for managing all of a business’ contact with its customers and potential customers.
Managing and recording the activity that takes place between your customers and prospects from your sales and marketing team you will enable you to spot trends and successes, as well as identifying failures, which is very important as it then allows you to focus on the most productive campaigns – making sure your sales pipeline is constantly flowing. A CRM solution also can record details of contact with your own customers, including any service and helpdesk calls, documents sent by post, emails and faxes as well as any outgoing phone calls made.
By controlling and recording this valuable information you can increase the number of enquiries you receive (and improve the conversion rate of those enquires) and also keep hold of your customers for longer.
ProspectSoft CRM
Modular CRM package, ProspectSoft allows you to adapt the solution to fit the way in which your business operates. Functionality such as Business-To-Business or Business-To-Consumer Contact Management (or even a mixture of both) enables you to stay in touch with the correct people and with Document Manager you can record all of the files that are sent to and from them. With further options such as Telephony Integration and Campaign Manager you can truly tailor the software to make sure it does everything you need it to.
Fully integrated to accounts software such as IRIS Exchequer, Pegasus Opera II, Access and Sage Line 50, ProspectSoft CRM allows for complete visibility of the sales pipeline. By allowing your sales and marketing team to see, edit and create orders, you will cut down on paperwork as well as the staff time required when selling your products which will ensure your sales process runs more efficiently. Each user has their own pre-set permissions so you can allow them to see the information they need to do their job as efficiently as possible, without compromising the security of any of your data.
eXtreme Mobility for ProspectSoft CRM allows for the software to be used out of the office on a mobile device such as on a laptop or PDA. This enables remote workers to update the CRM system when on the road, and allows orders to be updated by a sales person on a mobile device wherever they are.
ProspectSoft Modules include:
- Business-to-Business or Business-to-Consumer Contact Manager
- Document Manager
- Telephony Integration
- Campaign Manager
- Sales Lead Tracker
- Sales Ledger Integration
- Sales History
- Products and Pricing
For more information, please view our dedicated ProspectSoft CRM website:
www.prospectsoft-reseller.co.uk/
Sage 200 CRM
Sage 200 CRM is part of the Sage 200 Suite, but also available as a stand alone CRM solution that can help manage your contacts and marketing activity through a web based application.
The system provides details of sales, marketing and customer care activity and has full integration to the Financials and Commercials modules of Sage 200. It’s easy to use and allows you start building important relationships with both your existing customers and your potential customers as well as recording, and then improving the way in which your target those potential customers.
Sage 200 CRM is an internet based CRM solution which means that all you need to access it is an internet connection and your password. This means you can use it wherever you are in the world. Furthermore, as a back up, if your connection is down, you can still use the robust replication and syncronisation solution for full offline access.
Your marketing team will be able to target the right customers and prospects, and your sales team with have complete control of your sale pipeline, allowing them to manage, forecast and report on all of your sales opportunities. What’s more, real time access to customer data, such as call history, emails and documents sent / received will help your support and customer care teams deal with every problem as effectively as possible.
For more information on Sage 200 CRM, please view our dedicated website:
www.accounts-software-solutions.co.uk